Terms of Service

1. Agreement to terms

By accessing this website or engaging Cleveland Hoarding Pros for services, you agree to these Terms of Service and to all applicable laws and regulations. If you do not agree, please do not use this site or our services.

2. Services we provide

Cleveland Hoarding Pros provides the following services:

• Crime Scene & Biohazard Cleanup — Certified, discreet remediation for homicides, suicides, unattended deaths, and accidents involving blood or bodily fluids.
• Hoarding Cleanup — Compassionate sorting and removal for every level of hoarding. We recover valuables, documents, and irreplaceable items others would discard.
• Unattended Death Cleanup — Specialized remediation for decomposition and fluids. Subfloor removal, enzyme treatment, and odor dissipation, handled with discretion.
• Animal Hoarding & Feces Remediation — Complete remediation of pet and animal waste, from cat urine and ammonia to feces and rodent contamination, restored to market-ready condition.
• Severe Odor Removal — Molecular odor abatement for persistent smells after death, pets, or smoke, using hydroxyl and ozone treatment with subfloor encapsulation.
• Bio-Recovery Technician Training — Self-paced online crime scene cleanup certification covering Bloodborne Pathogens, HAZWOPER, PPE, and how to launch your own biohazard business.

3. Estimates and pricing

All prices are quoted in USD. We provide a written, itemized estimate before work begins. Estimates are based on the conditions visible at assessment, including any photographs you provide. Where conditions materially differ from what was assessed, such as contamination discovered beneath flooring or additional volume not visible in photographs, we will stop, inform you, and obtain written approval before performing additional work. We do not add charges after the fact without your approval.

Published price ranges on this website are indicative. Your written estimate governs.

4. Payment

Payment terms are confirmed at the time of booking. A deposit may be required for multi-day projects. Where an insurance claim is involved, payment terms will reflect the agreed arrangement with you and, where applicable, your carrier. Training course fees are payable in full at enrollment.

5. Scheduling and cancellation

Scheduled, non-emergency projects should be cancelled or rescheduled at least 24 hours in advance. Late cancellation may incur a fee covering crew time, container delivery, and disposal arrangements already committed. Emergency dispatch is available 24 hours a day and is not subject to a cancellation fee if the scene has not yet been attended.

6. Property access and site conditions

You confirm that you own the property or are authorized to permit work to be performed on it. Where a scene is subject to a law enforcement or medical examiner hold, work begins only after the property is released. You are responsible for disclosing known hazards, including structural issues, asbestos, and lead, that could affect the safety of our crews.

7. Recovered items and disposal

On sorting projects we perform search-and-recovery triage and set aside cash, jewelry, documents, and items of apparent value, which are logged and returned to you or your designated representative. Material identified for disposal is removed and, where applicable, disposed of as Regulated Medical Waste with manifesting. Once you approve disposal, removal is final.

8. Service standard and guarantee

Cleveland Hoarding Pros is OSHA Bloodborne Pathogens compliant, HAZWOPER certified, fully insured, and BBB accredited. We strive to complete every project to the standard described in your estimate. If you are not satisfied with our work, contact us within seven days and we will work to resolve the issue.

9. Limitation of liability

To the fullest extent permitted by law, Cleveland Hoarding Pros is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services or this website. Our total liability for any claim is limited to the amount paid for the service giving rise to the claim.

10. Training course terms

Our bio-recovery technician certification is a self-paced online course. Enrollment grants a single-user, non-transferable licence to access the course materials. Course content may not be copied, resold, or redistributed. Certification is issued on completion of all modules and assessments. Completion of the course does not guarantee employment, licensure in any jurisdiction, or business outcomes.

11. Intellectual property

All content on this website and within our course materials, including text, graphics, logos, images, and curriculum, is the property of Cleveland Hoarding Pros and is protected by copyright and other intellectual property laws.

12. Governing law

These terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.

13. Changes to these terms

We may modify these terms at any time. Changes take effect when posted to this page. Your continued use of our services after a change constitutes acceptance of the revised terms.

14. Contact

For questions about these Terms of Service, contact us:

• Email: help@clevelandhoardingcleanup.com
• Phone: 1-800-759-6960